Privacy Policy

1. Introduction

Lineara ("we", "us", "our") is a personal records organisation and family legacy archiving service based at 77 Thalang Road, Mueang, Phuket 83000, Thailand. This Privacy Policy describes how we handle personal data gathered through our website at lineara.club and through the enquiry and service process.

We operate in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand and, where applicable, with broader international data protection principles. If you have any questions about this policy, please reach out to us at [email protected].

2. What Personal Data We Collect

We collect only the information needed to respond to your enquiry and to deliver the service you have requested. This may include:

• Contact details — full name, email address and telephone number, provided when you submit our enquiry form.
• Communication content — the text of any messages you send to us through the website or by email.
• Service-related records — where you engage us for a records organising or archiving service, we may hold copies of documents, photographs and notes only as strictly needed to complete the work, and only with your knowledge and agreement.
• Technical data — browser type, approximate location (country level), referring page and session duration, collected automatically via cookies and analytics tools.

Legal basis for processing

• Responding to an enquiry — legitimate interest and pre-contractual steps
• Delivering a booked service — performance of a contract
• Analytics and website improvement — legitimate interest
• Marketing communications (if opted in) — consent

Retention periods: Enquiry data is kept for up to 24 months from the date of submission. Service records are kept for up to 36 months following completion of the service, or longer if required by Thai law. You may request deletion at any time (see Section 6).

3. How We Use Your Data

We use the personal information you provide strictly for the following purposes:

• Responding to your enquiry and arranging an initial consultation
• Delivering the records organisation, workshop or archiving service you have requested
• Sending you service-related updates and follow-up communications
• Improving the content and usability of our website through aggregated analytics data
• Complying with any legal obligation placed on us under Thai law

We do not sell, rent or trade your personal information to any third party. We do not use your data for automated decision-making or profiling.

Third-party processors: We may share limited data with trusted service providers who assist us in running our website (such as hosting and analytics providers). All such providers are bound by data processing agreements and may not use your data for their own purposes.

4. How We Protect Your Information

We take reasonable and appropriate steps to keep your data safe from loss, misuse or unauthorised access:

• Our website is served over an encrypted HTTPS connection
• Access to personal data within our team is restricted on a need-to-know basis
• Digital files relating to client work are stored in password-protected environments
• Physical documents handled during a service engagement are kept in a secure, access-controlled workspace
• We review our security practices regularly

In the event of a personal data breach that is likely to affect your rights, we will notify you without undue delay and, where required, inform the relevant Thai supervisory authority within the timeframe prescribed by the PDPA.

5. Cookies

We use cookies and similar technologies on our website to help it function correctly and to understand how visitors use it. These fall into three broad categories:

• Essential cookies — needed for the site to operate (e.g. remembering your cookie consent choice)
• Analytics cookies — help us understand visitor behaviour in aggregate, so we can improve the site
• Preference cookies — remember your settings across visits

You can view and manage your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Under the Thai Personal Data Protection Act, you have the following rights in relation to data we hold about you:

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you feel your rights have not been respected, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee.

7. Links to Other Websites

Our website may occasionally contain links to external resources. We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before sharing any personal information with them.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Where changes are significant, we will make them visible on the homepage. Your continued use of our website after any update constitutes acceptance of the revised policy.

10. Contact for Data Enquiries

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: